What makes ConsultNet different is our high focus on our culture and how it creates daily and future value for our clients. It is not enough to fix what is broken at the moment, we must monitor and anticipate – communicate and follow up – evolve and deliver with proven systems. Does this sound like a team you want to join?
We push communication through automation, but we don’t forget the value of face to face discussions. Face to face with customers to make sure we KNOW them, RESPECT and UNDERSTAND their business models and FOCUS on their priorities.
Internally, we believe in TEAMWORK. That is leveraging our individuals’ talents, passions and efforts. This includes documentation for each client application as well as effective weekly staff meetings for production, quality control and driving value - for both our customers and ourselves.
Communication starts with anticipation. Assessing the client, their systems, even their personalities. Follow-up, during and after the work is completed is critical. Making sure the client knows that they we well serviced is important for them and for us.
You have had clients like this, where everything is a panic and they want you to react to them in that moment. Our first priority at ConsultNet is to be a calming influence, identify and triage and set forth a clear set of expectations and next steps. Everything will be okay and the client can ease out of panic mode because we have designed and monitored their system along with anticipating and communicating along the way.
We conduct “well-being checks” with a purposeful regularity. These generate hands on, honest, tell me really what’s going on type of interactions. These help us ‘connect’ with the client, demonstrate what we are doing and show value. We communicate directly with employees affected. We keep our team and the ConsultNet relationship manager copied on emails or in our documentation tools.
Sometimes it’s a wave in the doorway or other ways to keep everyone in the loop.
It’s also being present – which leads to comfort, whether we are physically there or not.
The employees that are drawn to ConsultNet come in part because of their Drive to Excel and work with Cutting Edge applications of technology in the business setting. We see ourselves as an integral part of the client Senior Management Team, and as such, we much help lead and guide them on how to use and integrate technology to drive their business and their relationship with their clients and employees.
We have a dedicated ‘Tech Time’ set aside weekly to work on current, short term and long range technologies and how they are and can be applied to the business world.
IT is continuing to evolve. We embrace that. If you have passion for bringing the next solutions to our clients, please consider ConsultNet.
- Proven Systems
We have invested in our back office infrastructure and tech tools to enable us to be in more places at the same time. While our techs are the best at adapting and trouble shooting in the moment, we place an even higher priority of anticipation, communication and systems.
Team and Redundancy – We believe in proven systems and our techs are training in the ConsultNet system of design and implementation. That makes for solid back up.
We build into our internal work flow, record keeping and employee performance standard our focus on looking ahead and anticipating your next challenge and opportunity. (Planting Seeds)
- Employee Development Program
We carefully identify where and how we have needs and opportunities to provide value to our clients. This includes clarifying roles and expectations for our driven employees. We have a fast start program for new hires coupled with a 60 day initial review and; thereafter, semi-annual reviews. The outcome of the reviews is focused not only improvement opportunities, but also how to perform ‘above and beyond’.
We sit down with each employee and assist them in crafting their individual Employee Development Plan. As well, for our Senior Techs and relationship managers, we include a business plan to help our employees plan, monitor and exceed their own personal growth and ConsultNet goals.
- NEXT STEPS
Since you have read this far, consider contacting us if you find the culture, work flow and the opportunity compelling. ConsultNet is fun, fast-paced, challenging, but ultimately a rewarding place of work where you do make all the difference for our clients and each other.